Frequently Asked Questions

Acorns BPO is a pan-African Business Process Outsourcing provider that delivers offshore staffing and operational solutions to global businesses. We help companies reduce overhead, scale teams efficiently, and tap into Africa's top talent pool while maintaining world-class quality standards.

We operate across multiple locations in Africa to serve businesses globally:

Acorns BPO was founded by Roselyn Maundu, a visionary entrepreneur committed to unlocking Africa's potential through global workforce opportunities.

We specialize in a wide range of services including:

• Customer Support (Voice, Email, Chat)
• Data Entry & Management
• Technical IT Support
• Back-Office Administration
• Debt Collection Services
• Document Digitization
• Finance & Accounting Support
• HR & Payroll (Employer of Record)
• 360° BPO Operations
• People as a Service (PaaS)
• Go to services

We work with businesses across multiple sectors, including:

• E-commerce & Retail
• Financial Services & Fintech
• Healthcare & Insurance
• Travel & Hospitality
• Telecommunications
• Technology & SaaS
• Logistics & Transportation

Yes. Whether you need a single virtual assistant or an entire remote team, Acorns BPO offers flexible staffing models to fit your growth stage and budget.

Simply reach out via our email: sales@acornsinvestment.com or contact us directly at +254 712 244271. We'll arrange a consultation to assess your needs, define deliverables, and present a custom outsourcing proposal.

We use a structured 4-phase approach:

1. Assess – Understand your goals and operational needs.
2. Plan – Define KPIs, workflows, and integration points.
3. Onboard – Recruit, train, and align the right talent.
4. Support – Provide continuous service optimization and support.

Most clients can launch within 1–3 weeks, depending on team size, complexity, and onboarding requirements.

• KPI-driven performance tracking
• Regular quality assurance audits
• Client feedback loops
• Continuous improvement strategies
• Transparent reporting tools

Yes. You'll have access to real-time communication tools, progress dashboards, and regular reporting to track team performance and efficiency.

Security is a top priority. We implement:

• End-to-end data encryption
• Secure VPN access for remote teams
• Role-based access controls
• NDAs and compliance with GDPR, HIPAA (as needed)
• Physical and digital security infrastructure

Yes, we provide NDAs, SLAs, and Data Protection Agreements tailored to your industry's compliance needs.

Absolutely. We offer scalable models, allowing you to expand or reduce your team depending on seasonality, project requirements, or budget shifts.

Yes. We provide full-time, part-time, and project-specific team solutions—flexible to your operational model.

Yes, we can provide talent that works in your local time zone or in overlapping hours for seamless communication.

Pricing depends on:

• Team size
• Role complexity
• Experience level
• Support hours (e.g., 24/7 vs business hours)
• Contract duration

We offer competitive pricing with clear ROI.

No. All fees are clearly outlined in your proposal. We believe in full transparency.

Typically, we require a 3-month minimum, but short-term projects are also possible depending on the scope.

We support collaboration via:

• Slack / Microsoft Teams / Zoom
• Daily standups or weekly check-ins
• Shared dashboards and file systems
• Client-assigned project management tools

Yes. Every client is assigned a dedicated account manager to ensure alignment, smooth communication, and success tracking.

Pan-African Talent – Access to diverse, multilingual professionals

Scalable Model – Grow your team without growing your overhead

Security-Focused – Compliance, confidentiality, and control

Client-Centric – We align with your brand and processes

Tech-Enabled – Leverage tools, automation, and AI for efficiency

Our clients typically experience:

• Up to 70% cost savings
• Faster turnaround times
• Improved customer satisfaction
• Enhanced operational focus

Phone: +254 712 244271

Website: https://acorns2.netlify.app

Yes! Contact us for a free, no-obligation consultation where we assess your needs and walk you through your outsourcing options.